| Popis: |
User experience is an important factor when building a software.This experience aims to meet the needs of its users, allowing a goodinteraction with the product. Software solutions with good userexperiences can improve the motivation to access the system whenthe user is the centerpiece in the design of the software productto be developed. Therefore, the importance of knowing the userin the process of developing a product or service is necessary becausethere are gaps in this understanding, which may be relatedto lack of knowledge of users expectations, requirements poorlydefined and failures in communication between those involved inthis process. The objective of this research is to propose a methodologyto support software designers to obtain a better knowledgeabout the user, their needs and experiences before modeling themin software functionalities as support in the systems developmentprocess. The methodology developed was applied in the contextof the covid-19 pandemic with the aim of obtaining a better understandingof the needs of the Russas citizens during the socialisolation that took place in 2020. This methodology is based onthe activities of the Design Thinking (DT) process that providesa mechanism for understanding potential customers, producingquick and simple prototypes that converge to innovative solutions.The results of applying the methodology are the characterizationof the users (three personas were specified), the description of theinteraction scenarios (three storyboards) and the specification ofthe main functionalities of a software solution more appropriate forthe needs of the city Russas community in the analyzed pandemicsituation. |
