Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information
| Autor: | Sina Ansari, Laurens Debo, Maria Ibanez, Seyed Iravani, Sanjeev Malik, M.D. |
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| Rok vydání: | 2022 |
| Zdroj: | SSRN Electronic Journal. |
| ISSN: | 1556-5068 |
| DOI: | 10.2139/ssrn.4135705 |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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