Does TQM influence employees' job satisfaction? An empirical case analysis
| Autor: | Alex Kim Yin Loke, Lorraine Subathra Vellapan, Keng-Boon Ooi, Nooh Abu Bakar, Veeri Arumugam |
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| Rok vydání: | 2007 |
| Předmět: |
Response rate (survey)
Teamwork Total quality management business.industry Strategy and Management media_common.quotation_subject Applied psychology Job design Organizational culture General Business Management and Accounting Outsourcing Job performance Job satisfaction Marketing business Psychology media_common |
| Zdroj: | International Journal of Quality & Reliability Management. 24:62-77 |
| ISSN: | 0265-671X |
| Popis: | Purpose – This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative study. Therefore, the proposed model was developed with the intention of examining this relationship.Design/methodology/approach – Original research using self‐completed questionnaires, distributed to all staff within this organization, is thoroughly reported. The study sample consisted of 230 employees, resulting in a response rate of 76.6 percent. A questionnaire developed by Wright and Cropanzana was used for ascertaining the level of overall job satisfaction. Data were analyzed by employing correlation and multiple regression analysis.Findings – The results revealed that teamwork, organizational trust, organizational culture and customer focus are positively associated with employees' job satisfaction. It is also foun... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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