In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?

Autor:	Daniel Asante, Chunyong Tang, Michael Kwamega, Eric Adom Asante
Rok vydání:	2022
Předmět:	Marketing
Zdroj:	Journal of Retailing and Consumer Services. 68:103037
ISSN:	0969-6989
DOI:	10.1016/j.jretconser.2022.103037
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::937c8fa97a101fc5797cadcf8acbef4d https://doi.org/10.1016/j.jretconser.2022.103037 Zobrazit plný text záznamu Full Text from ScienceDirect