Case Article—Machine Learning, Ethics, and Change Management: A Data-Driven Approach to Improving Hospital Observation Unit Operations
| Autor: | Vera Tilson, Keely Dwyer-Matzky, Dessislava A. Pachamanova |
|---|---|
| Rok vydání: | 2022 |
| Předmět: |
Process management
Computer science 05 social sciences Change management Process improvement 050301 education Management Science and Operations Research Predictive analytics Education Management Information Systems Data-driven 0502 economics and business Flu season Prescriptive analytics 0503 education 050203 business & management Observation unit |
| Zdroj: | INFORMS Transactions on Education. 22:178-187 |
| ISSN: | 1532-0545 |
| DOI: | 10.1287/ited.2021.0251ca |
| Popis: | This case discusses a process improvement project aimed at maximizing the use of hospital capacity as the flu season looms. Dr. Erin Kelly heads the observation unit and turns to predictive models to improve the assignment of patients to her unit. The case covers three major themes: (1) data analytics life cycle and interface of predictive and prescriptive analytics in the context of process improvement, (2) design and ethical application of machine learning models, and (3) effecting organizational change to operationalize the findings of the analysis. Realistic data, R code, and Excel models are provided. The rich context of the case allows for discussing change management in a healthcare organization, analytics problem framing and model mapping, service process capacity analysis and Little’s law, data summaries and visualizations, interpretable machine learning algorithms, evaluations of predictive model performance, algorithmic bias, and dealing with dirty data. The case is appropriate for use in courses in machine learning, business analytics, operations management, and operations research, both at the advanced undergraduate level and at the master’s/MBA level. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|