The effects of remote work on collaboration among information workers
| Autor: | Longqi Yang, Jaime Teevan, Sonia Jaffe, Shilpi Sinha, Brent Hecht, Kevin Sherman, Connor Joyce, Siddharth Suri, Jeffrey Weston, David Holtz, Neha Parikh Shah |
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| Rok vydání: | 2021 |
| Předmět: |
2019-20 coronavirus outbreak
Natural experiment Social Psychology Coronavirus disease 2019 (COVID-19) Computer science business.industry Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) Causal effect Internet privacy Experimental and Cognitive Psychology Behavioral Neuroscience Work (electrical) Asynchronous communication business |
| Zdroj: | Nature Human Behaviour. 6:43-54 |
| ISSN: | 2397-3374 |
| Popis: | The coronavirus disease 2019 (COVID-19) pandemic caused a rapid shift to full-time remote work for many information workers. Viewing this shift as a natural experiment in which some workers were already working remotely before the pandemic enables us to separate the effects of firm-wide remote work from other pandemic-related confounding factors. Here, we use rich data on the emails, calendars, instant messages, video/audio calls and workweek hours of 61,182 US Microsoft employees over the first six months of 2020 to estimate the causal effects of firm-wide remote work on collaboration and communication. Our results show that firm-wide remote work caused the collaboration network of workers to become more static and siloed, with fewer bridges between disparate parts. Furthermore, there was a decrease in synchronous communication and an increase in asynchronous communication. Together, these effects may make it harder for employees to acquire and share new information across the network. |
| Databáze: | OpenAIRE |
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