Conceptualising the Influence of Total Quality Management and Organizational Performance in Klang Valley Service Industry
| Autor: | Fahirah Syaliza Mokhtar, Siti Sarah Omar, Aida Nasirah Abdullah, Zailin Zainal Ariffin, Nur Azmiza Azman, Nomahaza Mahadi |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Strategic planning
Health (social science) Total quality management Knowledge management General Computer Science business.industry General Mathematics Best practice 05 social sciences General Engineering Organizational performance Education 03 medical and health sciences 0302 clinical medicine General Energy Supplier relationship management Human resource management Manufacturing 030221 ophthalmology & optometry 050501 criminology business Tertiary sector of the economy 0505 law General Environmental Science |
| Zdroj: | Advanced Science Letters. 24:3240-3243 |
| ISSN: | 1936-6612 |
| Popis: | Studies on Total Quality Management (TQM) practices in service industry are scarce. This conceptual study sought to investigate the TQM best practices dimensions that could be applied by the service industry. The research in TQM in Malaysia have been explored quite extensively focusing particularly on manufacturing industry but not in other industry including service industry. The preliminary result indicated that seven dimensions of TQM could be applied for TQM best practice. The discussion and arguments in this conceptual study would be used further in the actual study to address the lacuna in research on TQM and provide insights for organizations to use TQM best practices in the service industry today. The main aim of this study is to determine the best practice dimensions of TQM in Malaysia’s service industry, taking into consideration the dimensions proposed by previous research (i.e.: leadership, supplier management, strategic planning, human resource management, customer focus, information and analysis and process management). This study will further identify how TQM could influence service industry organizational performance in Malaysia to fill the gap in TQM and service industry. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|