Innovation empathy: a framework for customer-oriented lean innovation
| Autor: | Tero Montonen, Päivi Eriksson, Ilkka Asikainen, Hanna Lehtimäki |
|---|---|
| Rok vydání: | 2014 |
| Předmět: |
Economics and Econometrics
Knowledge management business.industry Strategy and Management media_common.quotation_subject Innovation process Innovation management Empathy Management of Technology and Innovation Customer satisfaction Business and International Management Marketing business media_common |
| Zdroj: | International Journal of Entrepreneurship and Innovation Management. 18:368 |
| ISSN: | 1741-5098 1368-275X |
| DOI: | 10.1504/ijeim.2014.064719 |
| Popis: | ®This research focuses on customer-oriented lean innovation and introduces the innovation empathy framework that has been developed for the early phases of innovation processes. The framework is based on the idea that increased empathy towards customers helps innovators gain a better understanding of customers’ problems and needs, and increases |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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