| Popis: |
The negative actions of the customers and staff-the customer's interactional injustice and CPB are important in corporation. Through Questionnaire survey about 420 employees, this paper researches the relationship among the CPB, NA and customers interactional injustice. These research results not only provide a powerful support for the pressure source-mood theories, but also give a good view and basis of the research for follow-up study. At the same time, they are also an important reference value for enterprise management practices. |
