The (un)intended effects of street-level bureaucrats’ enforcement style: Do citizens shame or obey bureaucrats?
| Autor: | Noortje de Boer |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Public Administration
Sociology and Political Science media_common.quotation_subject 05 social sciences Shame Street-level bureaucracy Obedience 0506 political science Style (sociolinguistics) 03 medical and health sciences 0302 clinical medicine Political science Law 050602 political science & public administration 030212 general & internal medicine Enforcement media_common |
| Zdroj: | Public Policy and Administration. 36:452-475 |
| ISSN: | 1749-4192 0952-0767 |
| DOI: | 10.1177/0952076720905005 |
| Popis: | This paper studies the intended and unintended effects of street-level bureaucrats’ enforcement style. More specifically, it answers to what extent street-level bureaucrats’ enforcement style affects citizens’ obedience (i.e. intended effect) during face-to-face encounters and willingness to publicly shame bureaucrats (i.e. unintended effect). Building on insights from street-level enforcement and the social interactionist theory of coercive actions, a trade-off is theorized between the effect of enforcement style on citizens’ on-the-spot obedience and on public shaming. Results of an experiment ( n = 318) and replication ( n = 311) in The Netherlands reveal that (1) neither the legal nor facilitation dimension has an effect on on-the-spot obedience; (2) the legal dimension does not affect public shaming but (3) the facilitation decreases it. These findings are robust across both the experiment and replication. |
| Databáze: | OpenAIRE |
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