Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311

Autor:	Jieshu Wang, Julia Hsin-Ping Hsu, Myeong Lee
Rok vydání:	2022
Zdroj:	Lecture Notes in Computer Science ISBN: 9783031190964
DOI:	10.1007/978-3-031-19097-1_31
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::8c278391f7258ec97934c425bb3d3c61 https://doi.org/10.1007/978-3-031-19097-1_31