Training Method of Communication Skills for Train Dispatchers in Abnormal Situations
| Autor: | Kazunori Hayama, Yasunori Okada, Toshiaki Kaburagi, Naoki Hatakeyama, Yumeko Miyachi |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Engineering
business.industry Mechanical Engineering media_common.quotation_subject 020208 electrical & electronic engineering Training (meteorology) 02 engineering and technology 010501 environmental sciences Training methods 01 natural sciences Transport engineering Human–computer interaction 0202 electrical engineering electronic engineering information engineering Key (cryptography) Train traffic control Aptitude Communication skills Training program business 0105 earth and related environmental sciences media_common |
| Zdroj: | Quarterly Report of RTRI. 57:138-143 |
| ISSN: | 1880-1765 0033-9008 |
| DOI: | 10.2219/rtriqr.57.2_138 |
| Popis: | It is necessary for train dispatchers to share risk-related information with their team members or superiors in order to deal with abnormal train traffic control situations. A training method was therefore developed to give train dispatchers communication skills. The training included risk scenarios, points to remember in terms of communication skills and a training program. A list of 45 key communication points to remember was also developed, which was designed to promote understanding about communication skills through regular use. This training method can easily be introduced into actual train traffic control fields. Trial experiments were conducted with actual train dispatchers which confirmed the effectiveness of the method. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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