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Stakeholders in the technology market understand that active management of past project lessons learned is the basis for promoting improvements to organization processes assets. However implementing and deploying an effective and easy manner to collect and share tacit knowledge throughout organizations is not trivial, especially for remote distributed ones. In order to make this process easier, community of practice (CoP) appears as one way to manage tacit knowledge in distributed organizations. It empowers collaborators to resolve technical issues through collaboration and participation in virtual communities. These communities would be responsible to review lessons, allow discussions regarding the subject or problem to find out the root causes and after analyze it and share tacit knowledge across collaborators. This industry report will describe an experience in the software industry that is following CoP definitions to share tacit lessons across global units. |
