Promoting Service Quality and Client Adherence to the Service Plan

Autor:	Jason M. Etchegaray, Kelley J. Slack Ma, Lois E. Tetrick, Nancy Da Silva, Mary H. Beck Msw, Allan P. Jones, Jean Kantambu Latting DrPH
Rok vydání:	2004
Předmět:	Service (business) Service quality Health (social science) Public Administration business.industry media_common.quotation_subject Sample (statistics) Organizational commitment Plan (drawing) Organizational learning Top management Business Marketing Empowerment media_common
Zdroj:	Administration in Social Work. 28:29-48
ISSN:	1544-4376 0364-3107
DOI:	10.1300/j147v28n02_03
Popis:	Relationships were examined among management's support for innovation and learning, employee attitudes, and client outcomes. Results from an employee sample within six nonprofit service organizatio...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::88c558c069c52dae9dbddbd164b40fa1 https://doi.org/10.1300/j147v28n02_03 Zobrazit plný text záznamu