Using lightweight in-app messaging solutions for embedded assistance
| Autor: | Emily Manwaring |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Web browser
Multimedia business.industry Computer science 05 social sciences Control (management) 050801 communication & media studies 02 engineering and technology computer.software_genre 0508 media and communications 020204 information systems 0202 electrical engineering electronic engineering information engineering Code (cryptography) Web application Experience report Layer (object-oriented design) business Feature set Software engineering computer |
| Zdroj: | SIGDOC |
| DOI: | 10.1145/3121113.3121211 |
| Popis: | Embedded assistance provides information to users at the right time and place, but common implementation models can take time to implement, require manual work, have heavy up-front costs, and be error-prone. In contrast, lightweight in-app messaging solutions help technical communicators quickly implement and control a messaging layer where all embedded content resides. In-app messaging solutions allow non-developers to build and deploy tooltips, lightboxes, tutorials, or other embedded assistance objects to a website or web application from a web browser. It minimizes implementation time, automates manual tasks, requires little programming skills, and modularizes the embedded content, keeping the code base clean. This experience report outlines the lightweight in-app messaging model and reviews several in-app messaging solutions for their feature set, ease of implementation, and ease of maintaining embedded content. It compares the in-app messaging model to common implementation models and explains the advantages and disadvantages of the lightweight approach. |
| Databáze: | OpenAIRE |
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