Critical Factors that Impact Process Management Implementation Strategies: A Case Study of a Government Agency

Autor: Olivan da Silva Rabêlo, Renato Neder, Samara Vaz da Cunha Trejan, Paulo Augusto Ramalho de Souza, Cristiano Maciel, Elisandra Marisa Zambra, Alexandre Martins dos Anjos, Rodrigo Mello
Rok vydání: 2018
Předmět:
Zdroj: Electronic Government and the Information Systems Perspective ISBN: 9783319983486
EGOVIS
DOI: 10.1007/978-3-319-98349-3_3
Popis: Process management used as a managerial strategy can allow organizations to improve performance. Hence the need to understand the factors that may cause interference when adopting this strategy in an organization. Based on academic literature, a research tool was developed contemplating six critical factors that potentially impact the implementation of Process Management strategies. The research was divided into two phases: the first phase confirmed the conceptual model by means of 141 observations obtained from the State Audit Court of the state of Mato Grosso (Tribunal de Contas do Mato Grosso - TCE-MT); the second phase conducted an analysis of structural equations using the partial least squares regression method. The results reveal that Governance, Performance and People factors positively impact the process-oriented organizational culture of the TCE-MT.
Databáze: OpenAIRE