Responding to trust breaches: The domain specificity of trust and the role of affect

Autor:	Chao C. Chen, Liuba Y. Belkin, Patrick A. Saparito
Rok vydání:	2011
Předmět:	Joint activity Trustworthiness Social Psychology Sociology and Political Science Data_MISCELLANEOUS Business Management and Accounting (miscellaneous) Affect (psychology) Psychology Domain specificity Social psychology Applied Psychology
Zdroj:	Journal of Trust Research. 1:85-106
ISSN:	2151-559X 2151-5581
DOI:	10.1080/21515581.2011.552438
Popis:	Trust researchers have called for additional work examining trust breaches and trust erosion, as well as an explicit inclusion of affect in trust models. This paper directly responds to these calls. Based on a critical analysis and extension of Mayer, Davis and Schoorman's (1995) integrative trust model, we examine the relative amount of positive affect associated with each dimension of trustworthiness (i.e., ability, integrity and benevolence). We further explore how breaches of different trustworthiness expectations for a particular joint activity influence trust erosion of the overall relationship. Finally, we identify specific negative emotions that mediate trust breaches and trust erosion.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::86286b186b1d929ad92850b515f47be5 https://doi.org/10.1080/21515581.2011.552438 Zobrazit plný text záznamu