Adoption Factors and Implementation Steps of ITSM in the Target

Autor:	Masarat Ayat, Shamsul Sahibudin, Sulaimi Ibrahim, Mohammad Sharifi
Rok vydání:	2009
Předmět:	Information Technology Infrastructure Library Capability Maturity Model Knowledge management ITIL security management business.industry Financial management for IT services Best practice Information technology management Information technology business Capacity management
Zdroj:	Asia International Conference on Modelling and Simulation
DOI:	10.1109/ams.2009.114
Popis:	ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete framework. In addition, there are several steps to implement this framework in the target organizations. This paper tries at first to clarify each of these major issues and then suggest a mature guideline on the implementation of ITIL in the target organizations.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::85a02fc7315f5cd607d87374b8969ec0 https://doi.org/10.1109/ams.2009.114 Zobrazit plný text záznamu