MÜŞTERİ SÖZLÜ SALDIRGANLIĞININ DUYGUSAL TÜKENMEYE ETKİSİ VE DUYGUSAL TÜKENMENİN SONUÇLARI: RESTORAN İŞLETMELERİNDE BİR ARAŞTIRMA (THE EFFECT OF CUSTOMER VERBAL AGGRESSION ON EMOTIONAL EXHAUSTION AND THE CONSEQUENCES OF EMOTIONAL EXHAUSTION: A RESEARCH IN RESTAURANT BUSINESSES)

Autor:	Gürkan ALAGÖZ, Yeliz PEKERŞEN, İsa CÖMERT
Rok vydání:	2023
Zdroj:	Journal of Gastronomy Hospitality and Travel (JOGHAT).
ISSN:	2619-9548
DOI:	10.33083/joghat.2023.267
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::8599f00bcb9cc0ad0df66545dd6d1b23 https://doi.org/10.33083/joghat.2023.267 Zobrazit plný text záznamu