Exploring Education Culture by Employing Hofstede’s Cultural Dimensions to Evaluate the Effectiveness of the Current ERP Training Approach in Thailand
| Autor: | Monta Chayakonvikom, Parin Fuangvut, Stephen Cannell |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Knowledge management
business.industry Teaching method 05 social sciences 050301 education Context (language use) Learning styles Cultural learning Cultural diversity 0502 economics and business Critical success factor Hofstede's cultural dimensions theory business Psychology 0503 education Social psychology 050203 business & management Cognitive style |
| Zdroj: | Journal of Education and Training Studies. 4 |
| ISSN: | 2324-8068 2324-805X |
| Popis: | ERP training is a critical success factor in ERP implementation. The current ERP training was largely ineffective and caused user resistance and ERP implementation failure. The objective of this paper is to investigate whether the current ERP training approach can accommodate the cultural learning behaviors of end-users. Hofstede’s cultural dimensions are employed to explain end-user dissatisfaction toward the current ERP training approach. The research is founded on the idea that different people learn in different ways, and cultural diversity may also influence how they learn and are taught. The current ERP training approach was design based on a Western learning culture and applied without concern for different learning cultures, which may be problematic. To achieve the objective, a qualitative method was adopted in this research. In-depth interviews were conducted with seventy-two end-users from twenty-two companies that had adopted an ERP system and had experienced ERP training in a Thai context during the implementation phase. The findings support the assumption by showing that the current ERP training approach did not accommodate Thai cultural learning behaviors in many areas. The content in this paper is a part of a comprehensive research to propose an ERP training framework to support the variety of end-user learning styles and different cultural learning behaviors. |
| Databáze: | OpenAIRE |
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