Possibilities of Using Data Envelope Analysis for Quality Management of Public Services at the Local Level

Autor: Vit Fabera, Michal Jerabek, Jan Kubat, Marek Jetmar
Rok vydání: 2021
Předmět:
Zdroj: 5th EAI International Conference on Management of Manufacturing Systems ISBN: 9783030672409
Popis: Public administration implements decisions of elected bodies, i.e., deals with the governance of public issues, ensures compliance of practice with law. Public administration creates sustainable economic prosperity, ensures social cohesion and human well-being. Public administration has very often been seen as a service to the population; its quality affects not only social confidence in the public sector but also in the whole political system. From the economic point of view, public administration represents a managerial structure ensuring mainly the supply of public goods; the allocation function of the public sector and its ability to efficiently provide public goods and public services are particularly important. The paper describes the context of territorial public administration in the Czech Republic, where all municipalities are obliged to provide basic administrative services and local public services. Public libraries and elementary schools represent traditional public services provided by communities and towns. Using the data envelopment analysis (DEA) method, the paper focuses on assessing the economic efficiency of providing these two traditional public services.
Databáze: OpenAIRE