Performance outcomes and success factors of industrial vending solutions
| Autor: | S. Scott Nadler, Mauro Falasca, John F. Kros |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Inventory control
Process management Supply chain management Strategy and Management media_common.quotation_subject Supply chain 05 social sciences General Decision Sciences Information quality Management of Technology and Innovation 0502 economics and business Vendor-managed inventory 050211 marketing Quality (business) Business Marketing Implementation 050203 business & management Information exchange media_common |
| Zdroj: | International Journal of Operations & Production Management. 36:1359-1381 |
| ISSN: | 0144-3577 |
| DOI: | 10.1108/ijopm-01-2015-0034 |
| Popis: | Purpose Industrial vending solutions are unique in that they represent a very specific form of vendor-managed inventory (VMI). The purpose of this paper is to investigate performance outcomes associated with industrial vending implementation, a topic that has been largely ignored by the academic community. Design/methodology/approach A survey instrument was developed from earlier work on VMI success. Structural equation modeling is used to identify relationships between three enablers (information exchange, information quality, and relationship quality), perceived vending system implementation success, and three outcomes (cost benefits, customer service benefits, and inventory benefits). Findings Statistical outcomes demonstrate support for the benefits arising from successful vending system implementation. This study demonstrates that industrial vending implementation success is strongly tied to the amount and quality of the information shared between the relationship partners. Practical implications Successful industrial vending implementation results in improved inventory control, increased levels of customer service, and tighter cost control. This study provides supply chain managers with current findings, which should aid them in evaluating their current and proposed vending solutions. Originality/value Although VMI has been studied in the past, little work has been conducted on industrial vending as a specific form of VMI. This is the first study to explore industrial vending from the viewpoint of VMI implementation and performance. Empirically tested study results that are grounded in transaction cost theory confirm a series of performance outcomes of industrial vending from a buyer’s perspective as well as a number of enablers for successful industrial vending implementation. |
| Databáze: | OpenAIRE |
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