Müşteri Memnuniyetinin Ağızdan Ağıza İletişim Üzerindeki Etkisinde Hizmet Telafisinin Düzenleyicilik Rolü: Nevşehir deki Otel İşletmelerinde Bir Uygulama (The Moderating Role of Service Recovery in the Impact of Customer Satisfaction on the Word of Mouth: Case of Nevsehir Hotels)

Autor:	Nilgün Demirel, Duygu Eren
Rok vydání:	2021
Předmět:	Business administration Word of mouth Customer satisfaction Business Service recovery
Zdroj:	Journal of Tourism and Gastronomy Studies. 9:2132-2160
ISSN:	2147-8775
DOI:	10.21325/jotags.2021.885
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::834ecf7bd5cb979a7f70faae9659c5ac https://doi.org/10.21325/jotags.2021.885 Zobrazit plný text záznamu