The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute
| Autor: | Shengliang Zhang, Zhenran Hu, Xiaodong Li, Ai Ren |
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| Rok vydání: | 2022 |
| Předmět: | |
| Zdroj: | Journal of Hospitality and Tourism Management. 52:170-183 |
| ISSN: | 1447-6770 |
| DOI: | 10.1016/j.jhtm.2022.06.014 |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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