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Project engineers and development teams must be able to quickly understand the customer's need. There are many tools, methods, and processes suggested for conducting “Concept Exploration” and “Concept Development“. The author believes that there are “10 golden questions” which get the requirements elicitation done right. They apply to any Product (knowledge, good or service), system, or organizational structure. The “10 Questions” go a bit further than grammar school's: “who, what, where, when, why, and how.” Interaction with the customer/user illumines a key aspect of the system solution, “How does failure affect customer satisfaction?” Asking, “What if the product, (seen at its various levels of decomposition such as, “system/product/component”), FAILS to satisfy these ‘requirements‘?”, leads the designer to a better system solution. These answers take one to the next important discovery, answering, “How do we achieve mitigation and control of any critical failure modes and their effects on mission success, (through design, manufacturing, materials, and training).” This is the true purpose of the systems engineering lifecycle. |
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