TRUST AND THIRD-PARTY CONSULTATION: A LONGITUDINAL STUDY

Autor:	Mark L. McConkie, R. Wayne Boss, Robert T. Golembiewski, Eric A. Goodman
Rok vydání:	2006
Předmět:	Longitudinal study Third party Nursing Conflict resolution Psychological intervention Conflict management Team effectiveness General Medicine Verbal abuse Psychology Hospital records
Zdroj:	Academy of Management Proceedings. 2006:V1-V6
ISSN:	2151-6561 0065-0668
DOI:	10.5465/ambpp.2006.27174825
Popis:	This study extends previous research on third party consultation interventions by exploring trust and other factors that can facilitate conflict resolution while examining several outcomes longitudinally. Data for this 14-year study in an operating room came from self-reports by the participants, behavioral observations by hospital administrators, and hospital records. Results include statistically significant improvement in trust measures, individual and group effectiveness, increased availability of surgical supplies and equipment, reduced physician abuse of scheduling privileges, decreased verbal abuse of nurses by physicians, the elimination of nursing turnover, and a decision by the surgeons to not build an outpatient surgical center.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::7fea46ffb5584ef93a839324b2d189d5 https://doi.org/10.5465/ambpp.2006.27174825 Zobrazit plný text záznamu Plný text ve formátu PDF