| Autor: |
Rajeshwar Ranganathan, Lisa Bateman, Zahid Yusuf |
| Rok vydání: |
2021 |
| Předmět: |
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| Zdroj: |
Abstracts. |
| DOI: |
10.1136/leader-2021-fmlm.6 |
| Popis: |
Background Patients discharged from ED should be provided with verbal and written discharge advice (1, 2). Patients leaving ED were invited to complete the Friends and Family test (FFT) designed to assess patients’ experiences. Feedback collated from FFT at Pilgrim Hospital demonstrates that patients did not receive discharge information and did not know who to approach for further advice. Aims I designed this QIP to address patient-centred care by increasing the distribution of PILs by 10% at Pilgrim Hospital by March 2021. This was done through the creation of a desktop repository; the intervention will enable clinicians to print the relevant PIL for patients at discharge. The increased use of PILs leads to an improvement in patient centred care (3). Methods I formed an MDT: the ED Clinical Lead was the project champion. I utilised driver diagrams and model for improvement methodology (PDSA cycle) (4). The CQC urgent and emergency care questionnaire was circulated to patients by clinicians to measure the distribution of PILs, pre- and post-intervention (5). A desktop repository was created and made available on all ED computers. I regularly reminded clinicians at huddles the need to distribute PILs within the department. Results The distribution of PILs increased from 8% prior to implementation (Oct 2020) to 54% post implementation (March 2021) – an overall change of 46%. Conclusion There has been a change of 46% in the distribution of PILs in ED, which is a successful QIP. Changes have been made in the department to reinforce the importance of PILs. There is still room for improvement in subsequent cycles of this project, this will be achieved through democratic leadership and further use of information technology. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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