Factors Affecting Coproduction Resentment within a Self-checkout Environment
| Autor: | Angelina I. T. Kiser, Richard W. Woolridge, Vess Johnson |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Resentment
Computer Networks and Communications business.industry media_common.quotation_subject 05 social sciences 02 engineering and technology Public relations Education Theory of reasoned action Coproduction 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering 050211 marketing business Information Systems media_common |
| Zdroj: | Journal of Computer Information Systems. 61:529-538 |
| ISSN: | 2380-2057 0887-4417 |
| Popis: | Self-service technologies allow organizations to shift work from employees to the consumer, creating a coproduction environment where the consumer is an active participant in the delivery of a serv... |
| Databáze: | OpenAIRE |
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