Understanding patient experience
| Autor: | Pernille R. D. Andersen, Tariq Osman Andersen, Anders C. Kornum, Trine M. Larsen |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
business.industry
media_common.quotation_subject 05 social sciences Applied psychology Compassion Comprehension 03 medical and health sciences 0302 clinical medicine Feeling User experience design Software deployment Participatory design Patient experience medicine Anxiety 0501 psychology and cognitive sciences 030212 general & internal medicine medicine.symptom Psychology business 050107 human factors media_common |
| Zdroj: | PervasiveHealth |
| DOI: | 10.1145/3154862.3154868 |
| Popis: | The term 'patient experience' is currently part of a global discourse on ways to improve healthcare. This study empirically explores what patient experience is in cardiac remote monitoring and considers the implications for user experience (UX). Through interviews around the deployment of a mobile app that enables patients to collaborate with clinicians, we unpack experiences in six themes and present narratives of patients' lifeworlds. We find that patients' emotions are grounded in negative feelings (uncertainty, anxiety, loss of hope) and that positive experiences (relief, reassurance, safety) arise from getting feedback on symptoms and from continuous and comforting interaction with clinicians. With this paper, we aim to sensitise UX researchers and designers of patient-centred e-health by proposing three UX dimensions: connectedness, comprehension, and compassion. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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