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The article discusses the theoretical foundations of an effective organization of public service, which is a system of modern knowledge about the formation and development of public service as a social phenomenon, its types, mission, principles, functions and models. A number of ideas that are appropriate to use in the process of reforming and further improving the country's public service are analyzed. An extended concept of public service is proposed as a system of social institutions: legal, social, organizational, political, economic and moral. Improvement of professional managerial activities is aimed at ensuring that public servants combine knowledge, skills and abilities in a specific professional area (economist, lawyer, engineer, etc.) with knowledge, skills and abilities of public administration. It is noted that further development of the theoretical foundations of public service requires using the achievements of all management-related sciences and their theoretical conceptualization. The basis of practical recommendations for improving public service in the Republic of Kazakhstan is an analysis of positive international experience concerning transition from traditional forms of public administration to “the new public administration” involving the delegation of some of its functions to market structures and a focus on key strategic issues. The development of a service approach to the provision of public services, an increase in efficiency, flexibility, and transparency of public administration and a closer connection with citizens who use public services are recommended. Practical implementation of “the new public administration” in our country is proposed to be implemented through the introduction of such models as “marketbased”, “participating”, “flexible” and “deregulated”. One of the fundamental principles for the development of Kazakhstan's public service should be meritocracy. |
