Operational excellence through business process orientation
| Autor: | Bahar Movahedi, Kayvan Miri-Lavassani, Uma Kumar |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Process management
Strategy and Management 05 social sciences General Decision Sciences Sample (statistics) Operational excellence General Business Management and Accounting Organizational performance Structural equation modeling Inter organizational Empirical research 0502 economics and business 050211 marketing Customer satisfaction Operations management Business Business and International Management 050203 business & management Business process orientation |
| Zdroj: | The TQM Journal. 28:467-495 |
| ISSN: | 1754-2731 |
| Popis: | Purpose – The purpose of this paper is to investigate the role of business process orientation (BPO) at intra- and inter-organizational levels in various aspects of organizational performance. Design/methodology/approach – A comprehensive research model is developed based on the review of literature. The research model is later examined and modified based on the analysis of a sample of 3,200 for-profit organizations. Factor analysis and structural equation modeling techniques are used to investigate the research questions presented in the study. Findings – The findings of this study suggest that while higher levels of BPO at intra-organizational level provide direct financial and operational benefits for the firms in our sample. Higher levels of BPO at inter-organizational level provide direct customer satisfaction benefits as well as indirect financial and operational benefits. Research limitations/implications – Lack of sufficient previous studies and theories in this area is one of the main limitations... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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