Evaluation of the perceived Quality of the Website of an Online Bookstore: an Empirical Application of the Carnes and Vidgen Model

Autor:	Ueliton da Costa Leonidio, Roberto Marcos da Silva Montezano, Frederico A. de Carvalho
Rok vydání:	2011
Předmět:	business.industry Computer science media_common.quotation_subject Convenience sample Advertising Usability Perceived quality Empirical research Quality (business) The Internet Dimension (data warehouse) business Reliability (statistics) media_common
Zdroj:	JISTEM Journal of Information Systems and Technology Management. 8:109-130
ISSN:	1807-1775
DOI:	10.4301/s1807-17752011000100006
Popis:	This paper's objective is to evaluate the perceived quality of the Website of an online bookstore using the Barnes and Vidgen Model. Implemented over the Internet, this empirical research collected data on the perceived quality of the Website, used to sell products and online services. The questionnaire used to gather the data was answered by a convenience sample of 213 respondents. The importance of quality attributes and the dimension of perceived quality were investigated. The results indicate that the three dimensions named Reliability, Usability and Information were the most noticeable.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::78868013cf1a731c897fb3d81b91ba96 https://doi.org/10.4301/s1807-17752011000100006 Zobrazit plný text záznamu