Overconfidence at the Keyboard: Confidence and Accuracy in Interpreting Affect in E-Mail Exchanges
| Autor: | Monica A. Riordan, Lauren A. Trichtinger |
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| Rok vydání: | 2016 |
| Předmět: |
Linguistics and Language
Egocentrism Communication media_common.quotation_subject 05 social sciences 050109 social psychology Context (language use) Affect (psychology) 050105 experimental psychology Nonverbal communication Friendship Expression (architecture) Anthropology Developmental and Educational Psychology 0501 psychology and cognitive sciences Psychology Social psychology Overconfidence effect media_common Gesture |
| Zdroj: | Human Communication Research. 43:1-24 |
| ISSN: | 0360-3989 |
| DOI: | 10.1111/hcre.12093 |
| Popis: | Gesture, voice, expression, and context add richness to communications that increase chances of accurate interpretation. E-mails lack much of this richness, leading readers to impose their own richness. Three experiments tested the effect of communicator relationship and availability of context on e-mail writer and reader confidence levels and accuracy. Effects of nonverbal and verbal behavior were also investigated. Results showed that confidence levels for both writers and readers were high, yet somewhat unwarranted based on accuracy rates. Further, writers had more confidence that friends would correctly interpret e-mails than strangers, although friends showed no more accuracy. Findings suggest that reliance upon friendship and context, as well as verbal and nonverbal cues, to interpret emotion in e-mail is ineffective, sometimes detrimental. |
| Databáze: | OpenAIRE |
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