Relative Leader-Member Exchange and Multifoci Team-Level Differentiation in the Service Context

Autor:	David Jeehyun Yoon, Mahn Hee Yoon
Rok vydání:	2018
Předmět:	Service (business) Knowledge management business.industry Customer service Context (language use) General Medicine Business
Zdroj:	Academy of Management Proceedings. 2018:11606
ISSN:	2151-6561 0065-0668
Popis:	This study examines the mediating roles that self-efficacy and team commitment play in the relationship between relative leader-member exchange (RLMX) and customer service behaviors. Drawing on the...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::77376405719d7954e7f44b8aebe4137f https://doi.org/10.5465/ambpp.2018.11606abstract Zobrazit plný text záznamu