Countering Congestion: A White-Label Platform for the Last Mile Parcel Delivery
| Autor: | Bogdan Franczyk, Sven Ihde, Michael Glöckner, Luise Pufahl, Björn Paulus, Mathias Weske |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
business.industry
05 social sciences 010501 environmental sciences Service provider 01 natural sciences Parcel delivery Conceptual architecture Consolidation (business) Smart city 0502 economics and business Business Telecommunications 050203 business & management 0105 earth and related environmental sciences |
| Zdroj: | Business Information Systems ISBN: 9783030533366 BIS |
| DOI: | 10.1007/978-3-030-53337-3_16 |
| Popis: | The success of online shopping combined with the convenience of home delivery leads to massive congestion in cities. CEP (Courier-Express-Parcels) service provider have increasing cost and service pressure, especially in the last mile parcel delivery. Therefore, we propose a process-based white-label last mile delivery platform as a smart city approach to counter congestion. It allows the consolidation of parcels on the last mile, considers customer preferences, and gives local carriers access to the parcel market. This platform is conceptualized based on insights from interviews and workshops with experts. Experiences from a pilot study are discussed. |
| Databáze: | OpenAIRE |
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