Research on Integrated Information Service of Telecom Operators in EVC

Autor:	Khizer Hayat Khuhawar, Meng Ke Yang, Jian Qiu Zeng
Rok vydání:	2014
Předmět:	Service (business) Competition (economics) SERVQUAL Service quality Knowledge management Process management business.industry Computer science Value (economics) Enhanced Telecom Operations Map General Medicine business Competitive advantage
Zdroj:	Applied Mechanics and Materials. :3857-3860
ISSN:	1662-7482
DOI:	10.4028/www.scientific.net/amm.687-691.3857
Popis:	Full-service operations competition is going on among Chinese telecom operators. How to offer integrated information service and acquire competitive advantage has become a new research topic. So this paper focuses on the integrated information service, proposes the eco-industrial value chain oriented view for telecom operator and builds the model of integrated information service quality based on SERVQUAL to help China telecom operators make the integrated information service strategies and tactics in dynamic eco-industrial value chain.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::710d311994e67b6fdbd21e758eff0f41 https://doi.org/10.4028/www.scientific.net/amm.687-691.3857 Zobrazit plný text záznamu