IMPACT OF EXCHANGE VARIABLES ON EXIT, VOICE, LOYALTY, AND NEGLECT: AN INTEGRATIVE MODEL OF RESPONSES TO DECLINING JOB STATUS SATISFACTION
| Autor: | Glen Rogers, Dan Farrell, Caryl E. Rusbult, Arch G. Mainous |
|---|---|
| Rok vydání: | 1988 |
| Předmět: |
Strategy and Management
media_common.quotation_subject Investment (macroeconomics) General Business Management and Accounting Neglect Turnover Employee morale Management of Technology and Innovation Human resource management Loyalty Job satisfaction Quality (business) Business and International Management Psychology Social psychology media_common |
| Zdroj: | Academy of Management Journal. 31:599-627 |
| ISSN: | 1948-0989 0001-4273 |
| DOI: | 10.2307/256461 |
| Popis: | This research offers a new theory predicting the effects of three exchange variables, job satisfaction, investment size, and quality of alternatives, on four general responses to dissatisfaction—exit, voice, loyalty, and neglect. Three studies designed to test model predictions' received good support. High satisfaction and investment encouraged voice and loyalty and discouraged exit and neglect. Satisfaction and investment interacted, with variations in investment most strongly promoting voice given high satisfaction. Better alternatives encouraged exit and voice and discouraged loyalty. However, there was no link between alternatives and neglect. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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