Service Quality and Completion Time with Patient Trust

Autor:	Herya Putra Dharma, Ratna Wardani, Agus Khoirul Anam, Andi Hayyun Abiddin
Rok vydání:	2022
Zdroj:	Jurnal Ilmiah Kesehatan (JIKA). 4
ISSN:	2686-2883 2337-9847
DOI:	10.36590/jika.v4i3.369
Popis:	The hospital is a health service provider facility where the health quality determines satisfaction of patient which has an impact on patient trust in health facilities. This study aimed to determine the effect of service quality and turnaround time on patient trust. This research is a quantitative study with a cross sectional approach. The research location was at Mardi Waluyo Hospital, Blitar City, with an outpatients as the study sample. Data collection was carried out using a questionnaire which was then analyzed using SPSS. The results of linear regression test indicated there was a positive and significant impact on service quality (0,000,05). Quality of service has a positive and significant effect on patient trust (0,00
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::6f955b9cd453fafb8c0cd385b89b36ef https://doi.org/10.36590/jika.v4i3.369 Zobrazit plný text záznamu