An experimental investigation of the interpersonal ramifications of lateness to workplace meetings
| Autor: | Joseph A. Allen, Joseph E. Mroz |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Organizational Behavior and Human Resource Management
media_common.quotation_subject 05 social sciences Interpersonal communication Anger 050105 experimental psychology Excuse Interpersonal relationship Prosocial behavior 0502 economics and business Sympathy 0501 psychology and cognitive sciences Generalizability theory Attribution Psychology Social psychology 050203 business & management Applied Psychology media_common |
| Zdroj: | Journal of Occupational and Organizational Psychology. 90:508-534 |
| ISSN: | 0963-1798 |
| Popis: | Individuals often attend meetings at work to which at least one person arrives late. Building from attributional theories of interpersonal behaviour, we conducted an experiment to determine the cognitive, affective, and behavioural components of people's reactions to meeting lateness. Participants read one of eight experimental vignettes that described someone arriving 5 or 15 min late to an important or unimportant meeting, after which the person who arrived late offered either a controllable or an uncontrollable reason for being late. Participants reported greater anger and a willingness to punish the late arrival who gave a controllable excuse, whereas sympathy and prosocial intentions followed the late arrival who gave an uncontrollable excuse. To establish generalizability, we replicated the results using a survey of workers who reported on their thoughts and experiences in their last meeting to which someone arrived late. Overall, our findings also indicated that accounting for the severity of the transgression uniquely contributed to emotional and behaviour reactions, which is an improvement on existing attributional models. Practitioner points Arriving late to workplace meetings can have negative effects on interpersonal relationships, despite the prevalence of the behaviour. Organizations and managers should encourage all meeting attendees to arrive to meetings on time – this avoids the negative effects of lateness and also sets the stage for positive meeting interactions. Managers can take steps to mitigate the effects of lateness if it occurs. Agendas should be flexible to allow the movement of discussion points if someone arrives late. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|
| Nepřihlášeným uživatelům se plný text nezobrazuje | K zobrazení výsledku je třeba se přihlásit. |