A Value-Driven Process Model of Hospitality Human Capital

Autor:	Deborah Canale, Amy McManus, Cheri A. Young
Rok vydání:	2005
Předmět:	Organizational Behavior and Human Resource Management business.industry Hospitality Individual capital Tourism Leisure and Hospitality Management Human resource management Hard asset Marketing Human resources business Human capital Competitive advantage Hospitality industry
Zdroj:	Journal of Human Resources in Hospitality & Tourism. 4:1-26
ISSN:	1533-2853 1533-2845
DOI:	10.1300/j171v04n02_01
Popis:	Since value in today's economy is increasingly driven by employees as opposed to hard assets (Zimmerman, p. 32), managing employees and their ideas is now a cornerstone of competitive advantage. To effectively manage these value-driving elements, organizations must be able to accurately measure them. To measure them, the authors collected data from twenty-one interviews with human resources professionals in the hospitality industry, attempting to define human capital in this economic sector. Findings uncovered three main hospitality-specific human capital (HHC) components: service-oriented employees, empowered employees, and committed employees. A process model maps organizational mission, strategic objectives, and specific managerial activities that increase the value of HHC and drive value to the bottom line.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::6dff1709303d7a3d1fb961f61877ae99 https://doi.org/10.1300/j171v04n02_01 Zobrazit plný text záznamu