Systematic Knowledge Auditing: A Case Study in a Power Utility Company
| Autor: | Chi Fai Cheung, Wing Bun Lee, W. Y. Shek, Y. Y. Chong |
|---|---|
| Rok vydání: | 2007 |
| Předmět: |
Knowledge management
Process management Mains electricity Power station Computer Networks and Communications business.industry Control (management) Audit Library and Information Sciences Computer Science Applications Electricity generation Internal audit business Quality assurance Social network analysis |
| Zdroj: | Journal of Information & Knowledge Management. :231-239 |
| ISSN: | 1793-6926 0219-6492 |
| DOI: | 10.1142/s0219649207001809 |
| Popis: | Managing knowledge of plant maintenance in a power utility company is vital to the provision of a safe and reliable electricity supply to two million domestic and commercial customers. The business is built on a lot of expertise, techniques and experience of all of its employees from engineering, maintenance, safety and environmental control, to quality assurance. Knowledge auditing is usually carried out as the first critical step in the implementation of any Knowledge Management programmes in power utility companies. Although various knowledge auditing approaches have been proposed by some researchers and practitioners, there is a lack of a systematic approach in the way it is conducted, and the audit practice varies with different industries and companies. This paper presents a systematic knowledge audit approach, which has been successfully trial-implemented in a power plant. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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