Exploring hidden influences on users’ decision-making: A feature-lesioning technique to assist design thinking
| Autor: | Sheila O'Riordan, Rob Gleasure |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Service (systems architecture)
Knowledge management Reflection (computer programming) Computer science business.industry Specific-information 05 social sciences 050109 social psychology Design thinking Context (language use) Library and Information Sciences Management Information Systems Deconstruction (building) Tacit knowledge Human–computer interaction 0502 economics and business 0501 psychology and cognitive sciences Social media business 050203 business & management |
| Zdroj: | Journal of Decision Systems. 25:292-308 |
| ISSN: | 2116-7052 1246-0125 |
| DOI: | 10.1080/12460125.2016.1157001 |
| Popis: | This study presents a qualitative design thinking technique to help system designers explore hidden influences on users’ decision-making processes. This technique targets context-specific influences that have accumulated in the absence of conscious reflection, and hence may exist without users’ awareness. Such processes may lie outside the reach of traditional discursive approaches; thus, our technique augments existing approaches with a method for ‘lesioning’ information sources, i.e. removing specific information sources and observing how and when users’ decision-making behaviour breaks down. This deconstruction allows dependencies to be exposed, allowing a better understanding of hidden influences, which can then be assimilated into design ideation. The lesioning technique is tested and demonstrated over multiple experimental iterations in the context of Twitter, a leading social media service. These iterations present several insights and design opportunities surrounding how users determine wh... |
| Databáze: | OpenAIRE |
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