Analisis Loyalitas Konsumen pada Kedai Kopi di Kecamatan Kuta Alam Banda Aceh

Autor:	Shifa Shafira, Indra Zainun, Cut Faradilla
Rok vydání:	2022
Předmět:	General Medicine
Zdroj:	Jurnal Ilmiah Mahasiswa Pertanian. 7:101-110
ISSN:	2614-6053 2615-2878
DOI:	10.17969/jimfp.v7i1.18909
Popis:	This study was conducted to determine consumer loyalty in consuming products at coffee shops in Kuta Alam District. The type of data used in this study is primary data, namely data obtained from the first party who is directly involved with the problem to be discussed. Primary data were obtained through interviews with coffee shop consumers. The analytical model used is the Loyalty Pyramid Concept. The results in the study can be concluded that the value of committed buyers is 87,27% greater than the value of switcher buyers 56,36%, it can be said that the coffee shop consumers are loyal. So, based on the loyalty pyramid, consumers of coffee shops in Kuta Alam District are loyal buyers, which means that consumers there will repurchase, buy more products and recommend products to others.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::6b86e546bfc2d5a6720ed3fa440293f6 https://doi.org/10.17969/jimfp.v7i1.18909 Zobrazit plný text záznamu