Tough Times at Transitional Homeless Shelters
| Autor: | Martin Shelton, Jill Palzkill Woelfer, Manya Sleeper, Andreas Schou, Kathleen O'Leary, Sunny Consolvo, Anna Turner, Andrew Oplinger, Tara Matthews |
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| Rok vydání: | 2019 |
| Předmět: |
Finance
business.industry 05 social sciences Face (sociological concept) 020207 software engineering 02 engineering and technology Limited access 0202 electrical engineering electronic engineering information engineering 0501 psychology and cognitive sciences The Internet Digital security business Theme (computing) 050107 human factors Qualitative research |
| Zdroj: | CHI |
| Popis: | Addressing digital security and privacy issues can be particularly difficult for users who face challenging circumstances. We performed semi-structured interviews with residents and staff at 4 transitional homeless shelters in the U.S. San Francisco Bay Area (n=15 residents, 3 staff) to explore their digital security and privacy challenges. Based on these interviews, we outline four tough times themes --- challenges experienced by our financially insecure participants that impacted their digital security and privacy --- which included: (1) limited financial resources, (2) limited access to reliable devices and Internet, (3) untrusted relationships, and (4) ongoing stress. We provide examples of how each theme impacts digital security and privacy practices and needs. We then use these themes to provide a framework outlining opportunities for technology creators to better support users facing security and privacy challenges related to financial insecurity. |
| Databáze: | OpenAIRE |
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