A Quantitative Assessment of Relationship between E-Government Services and E-Feedback Methodology
| Autor: | Mohammad Abdallah Ali Alryalat |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Government
05 social sciences Social change 050301 education ComputingMilieux_LEGALASPECTSOFCOMPUTING Metropolitan area Test (assessment) Survey methodology Conceptual design Quantitative analysis (finance) 0502 economics and business Business Marketing 0503 education Weighted arithmetic mean 050203 business & management |
| Zdroj: | Journal of Business and Management Sciences. 5:77-84 |
| ISSN: | 2333-4495 |
| Popis: | Technology is an increasingly important tool for both the collection of inputs from citizens and the delivery of essential government services. Previous research offers various theories on how e-government practices can synthesize the conceptual design of governmental services. This quantitative analysis study examines the relationship between provision of e-government services using various technologies and the effectiveness of their e-feedback collection method. A survey methodology is deployed to random sample size (N=150) in metropolitan and micro-politan statistical areas within the United Arab Emirates (UAE). A simple percentage method, chi-square test, tables, and weighted average is used for picture analysis of e-government services users. The study does not analyze the effectiveness of technology tolls employed for the services, importance of e-feedback, and verification of actual patronage of e-government services in making policy decisions. However, the descriptive results indicate that e-government services were accessible to only 49.1% of citizens in the test sample with expected expansion of greater than 67%. The study uses multiple linear regression to identify significant predictors of present e-government practices to reveal connections between e-feedback collection methods, e-government practices, and their effectiveness. The results support the conclusion that e-feedback methods provide opportunities to increase citizen influence in shaping government services using e-government approaches. This study contributes to social change by providing a framework that guides the implementation of e-government services to citizens. |
| Databáze: | OpenAIRE |
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