ESTUDO DE CASO: LEVANTAMENTO E ANÁLISE DA REALIDADE DE UMA COOPERATIVA DE ENERGIA ELÉTRICA
| Autor: | Michellini Rozo Brescovit, Shaiane Caroline Kochhann, Maristela Oliveira, Ana Cláudia Santos Silveira Zuliani, Sandra Leonara Obregon |
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| Rok vydání: | 2016 |
| Předmět: |
Service (business)
Electric power distribution education.field_of_study business.industry Service delivery framework Quality of service media_common.quotation_subject Population Legislation Building and Construction Agricultural science Public service Quality (business) Electrical and Electronic Engineering business education media_common |
| Zdroj: | Revista de Gestão e Organizações Cooperativas. 2 |
| ISSN: | 2359-0432 2446-7103 |
| DOI: | 10.5902/2359043219504 |
| Popis: | The distribution of electricity is an essential public service to the population whose demand for providing is increasing more and more. In this sense, the research has as main objective to identify the most common problems in the provision of electricity distribution services, as well as highlight the factors that need to be improved to optimize the quality of service provided by the cooperative Rio Grande Energia SA ( RGE), Palm unit of the Missions, located in the state of Rio Grande do Sul. As for the method, the study used a qualitative descriptive research, applied directly to the employees of the institution. The results indicated that the station needs to check the quality of telephone service because it is not appropriate to the current legislation. It becomes necessary to make a study on the difficulties caused by climatic factors rays and gales. Also, another problem identified and relevance to the performance in service delivery is characterized by the accumulation of services due to increased demand associated with lack of personnel to work and travel time to the service provided. |
| Databáze: | OpenAIRE |
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