A systematic approach for enterprise systems upgrade decision-making
| Autor: | Erika Parn, Craig Chapman, Gerald Feldman, Hanifa Shah, David J. Edwards |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Engineering
Process management business.industry media_common.quotation_subject 05 social sciences General Engineering Stability (learning theory) Probabilistic logic 02 engineering and technology Qualitative survey Enterprise system Upgrade Extant taxon Originality 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering Systems engineering Decision process business 050203 business & management media_common |
| Zdroj: | Journal of Engineering, Design and Technology. 15:778-802 |
| ISSN: | 1726-0531 |
| Popis: | Purpose Enterprise systems (ES) upgrade is fundamental to maintaining a system’s continuous improvement and stability. However, while the extant literature is replete with research on ES upgrade decision-making, there is scant knowledge about how different decision processes facilitate this decision to upgrade. This paper aims to investigate and better understand these processes from an organisational perspective. Design/methodology/approach The study adopted a qualitative survey design, and used a Web-based questionnaire and semi-structured interviews to collect data from 23 large organisations. Data accrued were qualitatively analysed and manually coded to identify the various decision processes undertaken during ES upgrade decisions. Findings Analysis results reveal complex interrelations between the upgrade drivers, the need to evaluate the new version’s functionality and the upgrade impact. Understanding the interaction between these elements influences the upgrade decision process. Research limitations/implications The study proposes ES upgrade processes that support a decision to upgrade major releases. Further research is required to offer either similar or conflicting arguments on the upgrade decision-making and provide a probabilistic generalisation of the decision-making processes. Originality/value The research offers a comprehensive and empirically supported methodical approach that embraces an evaluation of a new version’s functionality, technical requirements and concomitant upgrade implications as intrinsic decision processes. This approach assists in the decisions to establish the upgrade need and determine the level of change, effort required, impacts and associated benefits. |
| Databáze: | OpenAIRE |
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