Critical Incidents of Casino Services: Qualitative Evidence from Asian VIP Customers

Autor:	Mi-Ok Seo, Sungwook Yoon, Seongyeon Shin
Rok vydání:	2017
Předmět:	Marketing Economics and Econometrics Qualitative evidence Advertising Business Business and International Management Service recovery Critical Incident Technique
Zdroj:	Journal of Distribution Science. 15:63-74
ISSN:	2093-7717 1738-3110
DOI:	10.15722/jds.15.9.201709.63
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::691947c9c23a85a44d7be29a1825ac1a https://doi.org/10.15722/jds.15.9.201709.63 Zobrazit plný text záznamu