DIFFERENCES IN ILL-STRUCTURED PROBLEM SOLVING ALONG THE ORGANIZATIONAL HIERARCHY

Autor:	Harvey J. Brightman
Rok vydání:	1978
Předmět:	Information Systems and Management Management science Computer science Management of Technology and Innovation Strategy and Management Normative model of decision-making Organizational hierarchy Operating procedures Trichotomy (philosophy) Decision process General Business Management and Accounting
Zdroj:	Decision Sciences. 9:1-18
ISSN:	1540-5915 0011-7315
Popis:	Problems are structured when they are repetitive, routine, and well-defined. Standardized approaches including habit, tradition, standard operating procedures, and sophisticated analytical models are frequently used. Problems are ill-structured when they are novel, one of a kind, unfocused, and complex. Depending on the level in the organization in which the ill-structured problems occur, different problem-solving processes may be utilized. The Dewey and Dewey-Bentley models are proposed as general methodologies for solving operating problems at the lower levels of the organization. Simon's decision-process trichotomy is proposed as a methodology for solving strategic problems at the upper levels of the organization. Allison's three conceptual models are suggested as descriptive frameworks for understanding Simon's decision process. Based upon Allison's work, a normative model of strategic problem solving is developed.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::6897fe03a8b56c021ad535cac0d7b0e1 https://doi.org/10.1111/j.1540-5915.1978.tb01363.x Zobrazit plný text záznamu Plný text