Improving Last-Mile Service Delivery Using Phone-Based Monitoring
| Autor: | Sandip Sukhtankar, Paul Niehaus, Jeffrey Weaver, Karthik Muralidharan |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Service delivery framework
05 social sciences Developing country Natural resource language.human_language Phone 0502 economics and business Liberian dollar Food policy language Last mile Business 050207 economics Marketing Activity-based costing General Economics Econometrics and Finance 050205 econometrics |
| Zdroj: | American Economic Journal: Applied Economics. 13:52-82 |
| ISSN: | 1945-7790 1945-7782 |
| DOI: | 10.1257/app.20190783 |
| Popis: | Improving “ last-mile” public service delivery is a recurring challenge in developing countries. Could the widespread adoption of mobile phones provide a scalable, cost-effective means for improvement? We use a large-scale experiment to evaluate the impact of phone-based monitoring on a program that transferred nearly a billion dollars to 5.7 million Indian farmers. In randomly selected jurisdictions, officials were informed that program implementation would be measured via calls with beneficiaries. This led to a 7.8 percent reduction in the number of farmers who did not receive their transfers. The program was highly cost-effective, costing 3.6 cents for each additional dollar delivered. (JEL O13, O33, Q12, Q18) |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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